Our Policies

Reservation

To ensure that you obtain the appointments you desire, please make reservations in advance. A credit card is required at the time of booking. Spa guests should be 16 years of age or older. We regret that we are unable to provide services to guests accompanied by children. Prices are subject to change without notice. If you are using a coupon, promotion code, or gift certificate please mention it at the time of booking. Please keep in mind that discounts and promotions cannot be combined.

Check-in

Please arrive at least 10-15 minutes before your scheduled appointment. This will allow adequate time to fill out our intake form (for first time clients), change, and get ready for your treatment. Your appointment will start promptly at the scheduled time. Arriving late to your scheduled appointment will regrettably deprive you of valuable treatment time. To avoid delaying the next client, your treatment will end on time regardless of how late you begin.

Spa Etiquette

Privacy: Please respect the privacy of our clients and their wish to experience personal renewal in complete tranquility.
Communicate: Please let your therapist know of any concerns, special needs, or questions prior to your treatment. Please always inform therapist if you are pregnant or taking any medications. During your treatment, let your therapist know if you feel any discomfort or would like special attention on a particular areas.
Facilities: We encourage our clients to use our facilities (Sauna, Steam room, and showers) before and/or after the treatment. Our facilities are open 10am-9.30pm Mon-Fri; 10am-7.30pm Sat-Sun. Since our facilities coed, please remember to bring a bathing suit.
Gratuities: Gratuities are welcome and are accepted in cash only. The recommended standard gratuity for spa services is 15%-20% of the regular price of the treatment received. However, the gratuity you leave is entirely based on your satisfaction.

Cancellations

Please keep in mind that we do have a 24-hour cancellation policy and no same-day cancellation or rescheduling. A full price of the treatment will be charged to your credit card for appointments that are rescheduled or cancelled in less than 24 hours prior to your scheduled appointment.

Returns

All sales are final. We are unable to process any returns or reimburse any payment transactions on gift certificates or our spa series of treatments purchased.

122 East 25 street Ground Floor (between Park Ave & Lexington), New York, NY, 10010